Refund and Cancellation Policy

Refund/Cancellation Policy

Thank you for choosing Cedar Press Ltd. we strive to provide you with the best products/services, but we understand that there may be situations where you need to cancel or request a refund. Please read our refund/cancellation policy below:

1. Refund Eligibility:

Products/Services that are eligible for a refund will be clearly stated on our website or in the purchase agreement.
Refunds are typically only available for unused or undamaged products/services, subject to specific conditions mentioned in the product/service description.
Customized or personalized items/services may not be eligible for a refund.

2. Cancellation Process:

If you wish to cancel an order, please contact our customer support team at info@cedarpress.co.uk as soon as possible.
Cancellation requests will be processed in accordance with the specific product/service cancellation policy.

3. Refund Process:

To request a refund, please contact our customer support team within the eligible refund period.
Refunds will be processed using the same method as the original payment, unless otherwise stated.
Depending on your payment method and financial institution, it may take several business days for the refund to reflect in your account.

4. Non-Refundable Items/Services:

Certain products/services, such as digital downloads or time-sensitive services, may be non-refundable once purchased.
Consumable or perishable items may not be eligible for a refund.

5. Special Cases:

In cases of product/service defects or errors on our part, we will review each situation individually to determine the appropriate resolution, which may include refunds, replacements, or credits.

6. Exceptions:

Our policy may be subject to change for specific promotions, events, or circumstances, as indicated at the time of purchase.

7. Contact Information:

For refund/cancellation inquiries, please reach out to our customer support team at info@cedarpress.co.uk

Please note that by making a purchase with Cedar Press Ltd, you agree to abide by the terms and conditions outlined in this refund/cancellation policy. We appreciate your understanding and cooperation.

Home